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Contact Us Unwritten Chapter Apparel
Have a question about our latest streetwear drops? Need help tracking your urbanwear order, or want to know more about how your purchase directly funds youth mental health initiatives across Australia?
Our dedicated customer care team is here to help you navigate your next chapter. No automated bots, no cold responses—just real people here to support you.
Get in Touch
Whether you have a product inquiry, want to discuss a creative collaboration, or just want to share your story with us, choose the best channel below.
- Customer Support Email: support@unwrittenchapter.com.au
(For order tracking, sizing advice, returns, and shipping inquiries. We aim to respond within 24 hours, Monday to Friday). - Media & Collaborations: creatives@unwrittenchapter.com.au
(For Australian creators, athletes, mental health advocates, and brands looking to collaborate). - Wholesale & Bulk Inquiries: wholesale@unwrittenchapter.com.au
(For retail stockists looking to carry our premium casualwear and sportswear collections).
Frequently asked questions
Can I change my delivery address after making a purchase?
Because our fulfillment team moves quickly to get your casualwear and sportswear shipped out, we can only update delivery addresses if the order has not been processed by our warehouse. Please email support@unwrittenchapter.com.au with the subject line "URGENT: Address Change [Your Order Number]" immediately.
Do you offer immediate crisis support?
While Unwritten Chapter Apparel is a premium Australian streetwear brand that champions and funds youth mental health initiatives, we are not a crisis counseling service. If you, a teenager, or a young adult you know is struggling right now, please reach out to one of the following free, 24/7 confidential Australian lifelines immediately:
- Lifeline: 13 11 14
- Kids Helpline (Ages 5-25): 1800 55 1800
- Beyond Blue: 1300 22 4636
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